Test FAQ

  • 01What is 'My Account'? How do I update my information?
  • 02What do the different order status mean?
  • 03How do I know my order has been confirmed?
  • 04Can I order a product that is 'Sold Out'?
  • 05How do I check the current status of my orders?
  • 06How do I pay for a FitZup purchase?
  • 07Are there any hidden charges when I make a purchase on FitZup?
  • 08What is Cash on Delivery?
  • 09How do I pay using a credit/debit card?
  • 10How do I place a Cash on Delivery (COD) order?
  • 11I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
  • 12What should I do if my payment fails?
  • 13Why is COD not available to me?
  • 14How much time does it take for an order to be delivered?
  • 15How long do you take to dispatch an order?
  • 16What are the shipping charges on FitZup.com?
  • 17What is the general return policy on FitZup?
  • 18What should I do if I receive a Defective Item?
  • 19Is there a category specific policy for returns?
  • 20I need to return an item, how do I arrange for a pick-up?
  • 21What are the modes of refund available after cancellation?
  • 22What is a promo coupon?
  • 23Can I club two coupons in one purchase?
  • 24How do I use a promo coupon?